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Derwent House Residential Home Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 10 September 2020

Derwent House Residential Home is a care home providing personal care for up to 65 older people across two separate wings. Derwent House supports people with residential care needs and Riverview Lodge supports people living with dementia.

We found the following examples of good practice

• A dedicated activities coordinator organised meaningful activities within the home to prevent isolation. They did this safely and in line with government guidance for social distancing to prevent the risk of the spread of infection. For example, people had attended a 'Derwent Derby’ in the grounds of the home which celebrated the horse racing history of the local area.

• Staff worked to ensure people maintained meaningful contact with relatives. Particularly for those people living with dementia, staff regularly looked at photographs with people and arranged video calls with families.

• Staff praised the effective way in which the registered manager disseminated information to them, through senior carers, about changes in infection prevention and control.

• The layout of the home had been subtly adapted to allow people to socially distance though this did not compromise the warm and homely environment.

Inspection areas

Safe

Requires improvement

Updated 10 September 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 10 September 2020

Caring

Good

Updated 10 September 2020

Responsive

Good

Updated 10 September 2020

Well-led

Requires improvement

Updated 10 September 2020