You are here

Derwent House Residential Home Inadequate

All reports

Inspection report

Date of Inspection: 5, 10 April 2012
Date of Publication: 4 May 2012
Inspection Report published 4 May 2012 PDF | 66.98 KB

Overview

Inspection carried out on 5, 10 April 2012

During a routine inspection

We spoke with five people who live at Derwent House. All provided us with positive comments about the home. One person said “I think this home is very good. I miss my own home, but as a second choice then this is very good.” They added. “The food’s good and the home’s clean. The staff are very kind and the residents are friendly.”

A second person told us “The place is fine. The staff are kind and polite. And I feel safe here.” Another said “We are looked after so well and cared for so well, here. That’s the best thing about living here.”.

A third person added “The staff are fine. They’ll do anything to help you.” They explained that they chose which clothes to wear each day, but that care workers showed them different options from their wardrobe, to make it easier for them to decide.

One person said that there were “more plusses than minuses” about living there, although did add that the way care workers spoke to them did vary sometimes. This was the one negative comment we received.

All the people we spoke with told us they would tell someone if another person had been unkind to them. This is important, so that things can be looked into properly and put right, if necessary.