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Archived: Menorah House

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Reports


Inspection carried out on 8 December 2011

During a routine inspection

People we spoke with told us they could come and go as they pleased and there were no restrictions on their movements.

None Jewish people told us they did not mind the fact that only Jewish festivals were observed and no one was concerned about the food provided being exclusively kosher; all those people spoken with were satisfied with the choice and quality of the food.

No one could remember being involved with their care plans or attending any reviews about their care.

People we spoke with told us they were more than happy with the care they received. One person told us “The care staff just can’t do enough for you” and another told us “The girls always help me with my makeup in a morning”.

People we spoke with told us they would see the manager if they had any concerns or worries.

People told us the manager was approachable and they felt well supported by the staff. They also told us they would speak with the manager if they had any concerns. They told us they had been involved with meetings and could have a say about how the home was run.

Reports under our old system of regulation (including those from before CQC was created)