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Archived: Millfield House Care Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 28 August 2012
Date of Publication: 12 October 2012
Inspection Report published 12 October 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider was meeting this standard. People's privacy, dignity and independence were respected.

User experience

We used a number of different methods which included observation to help us understand the experiences of people using the service, because most of the people using the service had complex needs which meant they were not able to tell us their experiences. We saw that staff involved people in making decisions with regard to every day activities such as choice of food and activities.

We spoke with five people who lived at the home who were able to tell us their experiences. They said the staff were kind and caring and they were involved in daily decisions about their care.

Other evidence

We visited the service and looked at the service user guide. This provided information about the home and the service a person could expect to receive. It clearly stated the staff would help people to maintain their independence and individuality. It stated people would have freedom of choice and their privacy and dignity would be respected at all times. We observed staff were courteous and polite with people as they supported them.

We looked at the written records for four people who lived at the home. We saw assessments had been carried out before people were admitted and these assessments involved other interested parties, for example health care professionals, care managers and relatives. This meant people who used the service and their relatives expressed their views and were involved in making decisions about their care.

We spoke with five staff who told us when they started work in the service they were made aware of the rights of older people. This information included the basic care principles of respect and involvement when they provided care and support to the person.