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Westerley Residential Care Home for the Elderly - Woodhall Spa Good

Inspection Summary

Overall summary & rating


Updated 8 February 2019

About the service:

Westerley Residential Care Home for the Elderly provides accommodation, care and support for up to 30 people who experience physical disabilities and those who live with dementia.

There were 24 people living at the service at the time of this inspection.

People’s experience of using this service:

People received safe and effective care from staff who were recruited safely and were clear about how to recognise and report any issues of concern and potential abuse. Risk assessments were in place to manage risks within people’s day to day lives, whilst also promoting their independence. People received safe support with their medicines and the registered provider had systems in place to respond to any medicine errors.

Sufficient staffing levels were being maintained and at the time of our inspection, staffing support matched the level of assessed needs for the people who lived at the service.

Staff induction and on-going training was provided to ensure the staff team had the skills and knowledge needed to carry out the roles they were employed to do. Staff told us they were well supported by the registered manager and their management team.

Staff were caring and treated people with kindness, dignity and respect. People were able to have choice and control over their lives. Wherever possible, people's consent was gained before any care was provided and staff supported people in the least restrictive way possible; the policies and systems in the service supported this practice.

People were involved in reviewing their care and in making any necessary changes to the way care was provided. People had access to a wide variety of food and drinks and care plan records reflected people’s likes, dislikes and overall preferences. People were also supported to access a range of activities and to maintain any individual interests they had.

A process was in place which ensured complaints could be raised. People and their relatives had access to this information so that if needed, they were clear about how to raise any concerns or more formal complaints.

Systems and processes were in place to support the registered persons in their monitoring of the quality of the services provided so that they could quickly take any improvement actions if shortfalls were identified.

There was an open and inclusive culture within the service which enabled people who lived there, and staff, to share ideas and work in partnership with each other. People, relatives and staff, expressed confidence in the registered persons and their approach to leadership.

Rating at last inspection:

Good (report published June 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection. The service remained rated good overall.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 8 February 2019

The service was safe.

Details are in our safe findings below.



Updated 8 February 2019

The service was effective.

Details are in our effective findings below.



Updated 8 February 2019

The service was caring.

Details are in our caring findings below.



Updated 8 February 2019

The service was responsive.

Details are in our responsive findings below.



Updated 8 February 2019

The service was well-led.

Details are in our well-led findings below.