Background to this inspection
Updated
25 December 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 14 December and was announced.
Updated
25 December 2020
About the service:
Close House is a residential care home providing accommodation and personal care to 22 older people, some of whom have nursing needs.
People’s experience of using this service and what we found
People felt safe living at Close House with support from very caring staff, who knew them well. People’s privacy and dignity were protected, and staff were respectful.
People’s care needs were assessed. Any risks to their health, safety and well-being were identified and reduced. Medicines were managed well. People’s current needs were met, and the records reflected this. Any accidents or incidents were investigated and reported as required.
Staffing levels were very good. Staff were well supported to provide high quality, person-centred care to people. Staff recruitment remained safe and staff training was up to date. Competency checks were carried out to ensure staff remained suitable for their role.
Activities were arranged, and people were supported to pursue their own interests and hobbies.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Independence was encouraged by staff, and people were involved making decisions about their care. We have made a recommendation about the provider’s process of obtaining proper legal consent, and the associated documentation.
The management team achieved high standards through continuous improvements to the service. The quality and safety of the service was monitored through regular checks and audits.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 11 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about Close House until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.