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Garrett House Residential Home Good

Inspection Summary

Overall summary & rating


Updated 3 April 2019

About the service:

Garrett House Residential Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection. This service does not provide nursing care. Garrett House Residential Home accommodates up to 45 older people in one adapted building. During the first day of our comprehensive unannounced inspection, there were 27 people using the service, some living with dementia.

People’s experience of using this service:

¿ At our last inspection of 16 and 18 October 2017, the service was rated requires improvement overall. The key questions for effective and caring were rated good and the key questions for safe, responsive and well-led were rated requires improvement. There were breaches of Regulation 12: Safe care and treatment, Regulation 9: Person centred care and Regulation 17: Good Governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

¿ The provider wrote to us and told us how they planned to improve the service. At this inspection we found improvements had been made, some were ongoing. The service was no longer in breach of any Regulations.

¿ People told us that they were happy with the service they received. One person commented, “They look after me wonderfully.” Another person said, “They’re very caring here. The people [staff] take time; they’re lovely, lovely people here.”

¿ There were systems designed to keep people safe, including from abuse. Risks to people in their daily lives were assessed and plans in place to reduce these. People’s medicines were managed safely.

¿ There were enough trained and skilled staff to meet people’s needs. Recruitment processes were safe.

¿ There was an ongoing programme of improvement in the environment. Infection control procedures were in place to reduce from the risks of cross infection.

¿ People had access to health professionals when needed. People were supported to maintain a healthy diet.

¿ People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

¿ People shared positive relationships with staff. People’s privacy, independence and dignity was respected. People were listened to in relation to their choices about how they wanted to be cared for.

¿ There was a complaints procedure in place and people’s complaints were addressed. People were asked for their views about the service and these were valued and listened to.

¿ The provider was in the process of improving the governance and the ongoing monitoring and development of the service. This included an electronic system for assessing and planning people’s care.

Rating at last inspection:

At our last inspection of 16 and 18 October 2017, which was published 12 January 2018, the service was rated as requires improvement overall.

Why we inspected:

This inspection took place as part of our planned programme of inspections, based on the rating of requires improvement made at our last inspection.

For more details, please see the full report which is on the CQC website at

Follow up:

We will continue to monitor this service according to our inspection schedule.

Inspection areas



Updated 3 April 2019

The service was safe

Details are in our Safe findings below.



Updated 3 April 2019

The service was effective

Details are in our Effective findings below.



Updated 3 April 2019

The service was caring

Details are in our Caring findings below.



Updated 3 April 2019

The service was responsive

Details are in our Responsive findings below.



Updated 3 April 2019

The service was well-led

Details are in our Well-Led findings below.