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C & S Care Services Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 1 April 2020

About the service

The provider is registered with us to provide personal care and support for people who live in their own homes. At the time of our inspection visit, they were supporting 114 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found

Although there was some monitoring around the governance and the quality of the service, as formal audits were not always completed, we could not be assured this was always effective in identifying areas for improvements.

People and relatives spoke positively about the company. The provider sought feedback from people and relatives who used the service, and this was used to make changes. There was a complaints procedure in place and people and relatives felt able to complaint. Staff felt supported and listened to and felt able to raise concerns if needed.

People and relatives were happy with the support they received from staff who they found kind and caring. People were encouraged to be independent, make choices and were supported with privacy and in a dignified way. They felt involved with their care.

Medicines were managed in a safe way. Risks to people were considered and reviewed. There were enough suitably trained staff to offer support to people. Infection control procedures were followed. Lessons were learnt when thing went wrong. There were safeguarding procedures in place that were followed and understood by staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service support this practice. People had access to health professionals when needed. They were supported at mealtimes accordingly. People received care based on their assessed needs and their preferences were taken in to account. People had the opportunity to participate in pastimes they enjoyed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. (Published 9 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 1 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 1 April 2020

The service was effective

Details are in our effective findings below.

Caring

Good

Updated 1 April 2020

The service was caring

Details are in our caring findings below.

Responsive

Good

Updated 1 April 2020

The service was responsive

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 1 April 2020

The service was not always well-led.

Details are in our well-led findings below.