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Inspection Summary

Overall summary & rating


Updated 4 March 2020

About the service

Dovetail House is a residential care home for adults providing personal and nursing care to people aged 65 and younger at the time of the inspection with physical and mental health needs. The service can support up to 20 people. At the time of the inspection there were 14 people living in one adapted building across three floors.

People’s experience of using this service and what we found

People felt safe living at Dovetail House. Risk management ensured people continued to live as independent life as possible whilst being kept safe. People were supported with their medicines in a safe way. The home was kept clean to prevent infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s need’s and choices were assessed on admission and were met by staff who had been appropriately trained. People’s eating and drinking requirements were met and they were assisted to access appropriate healthcare.

People were cared for by friendly and respectful staff who encouraged independence and listened to people’s choices.

People had personalised care plans and were supported to engage in meaningful activities. The service supported people to maintain important relationships and respected people’s religious and cultural beliefs. People had very few complaints, but those which had been raised were looked into appropriately.

The home had a management team in place who supported staff to run a person-centred service. There was effective quality monitoring and assurance in place to ensure people received good care and achieved good outcomes.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 26 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 4 March 2020

The service was safe.

Details are in our safe findings below.



Updated 4 March 2020

The service was effective.

Details are in our effective findings below.



Updated 4 March 2020

The service was caring.

Details are in our caring findings below.



Updated 4 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 4 March 2020

The service was well-led.

Details are in our well-Led findings below.