Our current view of the service
Updated
20 July 2026
Date of assessment: 19 to 27 August 2026. Springfield Care Home provides accommodation with personal care for up to 65 people. Accommodation is arranged in 2 houses, each over 2 floors with stair and lift access. At the time of the assessment, 43 people were using the service.
We carried out this assessment to follow up on previous breaches of the legal regulation relating to safe care and treatment and good governance. We assessed a limited number of quality statements relevant to those concerns. At this assessment, we found improvements had been made and the provider was no longer in breach of the legal regulation.
The provider had improved its governance and oversight, management of risks and medicines, infection prevention and control, staff training and support for people's healthcare needs. Leaders had effective systems to monitor the quality and safety of the service and took action when improvements were needed.
People told us they felt safe and well cared for. Relatives were positive about the care provided and were generally positive about staff and the leadership team. Staff understood people's individual needs and knew how to respond to changes in their health and wellbeing.
Care plans and risk assessments provided staff with clear guidance about people's needs and risks. Medicines were managed safely, environmental risks were monitored, and systems were in place to review incidents and accidents and learn from them. Staff worked with healthcare professionals to support people to access the care and treatment they needed.
Leaders were open and responsive throughout the assessment. They reflected on feedback and took action when further opportunities for improvement were identified.
People's experience of the service
Updated
20 July 2026
People and their relatives spoke positively about their experiences of living at the service. People told us they felt well cared for, listened to and supported by staff who knew them well and treated them with kindness and respect.
One person told us, “Any concerns, I would speak to anyone here. I wouldn’t feel awkward. I have a good relationship with all the staff.” Another person said, “They know me alright, and I’m well looked after.”
People and relatives described staff as caring, approachable and responsive to people's needs. They told us staff communicated well, acted promptly when people became unwell and kept relatives informed about important changes. One relative said, “Very efficient and kind carers, stick to her routine, know what they are doing, know her well and acknowledge her poor hearing, they fill me with confidence.”
People and relatives spoke positively about the support available from healthcare professionals and told us staff worked quickly to arrange healthcare support when concerns arose. They described staff as responsive to changes in people's needs and committed to promoting people's comfort, safety and independence.
People also spoke positively about the atmosphere within the home and the relationships they had developed with staff. One relative said, “The whole feeling of the team is nice, friendly and supportive.” Another told us, “Mum does not want to move as she is happy and settled.”
Feedback showed people felt respected, involved in decisions about their care and confident in the support they received. Relatives told us they had confidence in the service and felt reassured their family members were receiving good care.