You are here

Inspection Summary


Overall summary & rating

Good

Updated 17 February 2017

This was an unannounced inspection carried out on 23 January 2017.

Prinsted Care Home can provide accommodation, nursing and personal care for 44 older people and people who live with dementia. There were 43 people living in the service at the time of our inspection.

The service was operated by a company that was the registered provider. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. In this report when we speak about both the company and the registered manager we refer to them as being, ‘the registered persons’.

Staff knew how to respond to any concerns that might arise so that people were kept safe from abuse, including financial mistreatment. People were helped to avoid preventable accidents and medicines were managed safely. There were enough staff on duty and the recruitment procedure had ensured that only suitable and trustworthy staff had been employed.

Staff had received support and guidance and they knew how to care for people in the right way. People had been helped to eat and drink enough to stay well and they enjoyed their meals. Staff had assisted people to obtain all of the healthcare assistance they needed.

The registered manager and staff had ensured that people’s rights were respected by helping them to make decisions for themselves. The Care Quality Commission is required by law to monitor how registered persons apply the Deprivation of Liberty Safeguards under the Mental Capacity Act 2005 and to report on what we find. These safeguards protect people when they are not able to make decisions for themselves and it is necessary to deprive them of their liberty in order to keep them safe. In relation to this, the registered manager had taken the necessary steps to ensure that people only received lawful care that respected their rights.

People were treated with kindness and compassion. Staff recognised people's right to privacy, and promoted their dignity. Confidential information was kept private.

People had been consulted about the help they wanted to receive and had been given all of the nursing care and practical assistance they needed. Staff promoted positive outcomes for people who lived with dementia. People’s choices were respected and they were offered the opportunity to pursue their hobbies and interests. There was a system for resolving complaints.

People had been invited to suggest improvements to their home and quality checks had been completed. The service was run in an open and inclusive way and good team work was promoted. Staff were supported to speak out if they had any concerns and people who used the service had benefited from staff acting upon good practice guidance.

Inspection areas

Safe

Good

Updated 17 February 2017

The service was safe.

Staff knew how to keep people safe from the risk of abuse including financial mistreatment.

People had been protected from the risk of avoidable accidents.

Medicines were managed safely.

There were enough staff on duty.

The recruitment procedure had ensured that only suitable and trustworthy staff had been employed.

Effective

Good

Updated 17 February 2017

The service was effective.

Staff had received the support and guidance they needed and they knew how to care for people in the right way.

People had been assisted to eat and drink enough.

Care was provided in a way that ensured people’s legal rights were protected.

People had been assisted to receive all the healthcare attention they needed.

Caring

Good

Updated 17 February 2017

The service was caring.

Staff were caring, kind and compassionate.

People’s rights to dignity and privacy were promoted.

Confidential information was kept private.

Responsive

Good

Updated 17 February 2017

The service was responsive.

People had been consulted about the care they wanted to receive and this had been provided in the right way.

Staff promoted positive outcomes for people who lived with dementia.

People were supported to make their own choices and they were helped to pursue their hobbies and interests.

There was a system to quickly and fairly resolve complaints.

Well-led

Good

Updated 17 February 2017

The service was well led.

People and their relatives had been asked for their opinions of the service so that their views could be taken into account.

Quality checks had been completed to ensure that people received safe care.

There was good team work and staff had been encouraged to speak out if they had any concerns.

People had benefited from staff acting upon good practice guidance.