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Inspection Summary

Overall summary & rating


Updated 15 May 2020

About the service

The Lombrand is a residential care home providing accommodation with personal care. The home accommodates up to 21 people in one house. At the time of our inspection 16 people were living at the home who had mental health conditions.

People's experience of using this service and what we found

People were kept safe from the risk of abuse and avoidable harm. Staff were recruited safely and there were enough staff to keep people safe. People received their medicines as prescribed and staff followed good infection control practices.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us the care they received was effective. We saw people's needs and choices were assessed in line with standards, guidance and the law. Staff worked proactively to ensure people were supported to live healthier lives and have control within their lives. Staff told us they had access to training and felt supported in their roles. People's nutritional needs were met.

People received care from staff who knew them well as they had worked with them for several years. People liked staff and had developed good relationships with them. Staff treated people with dignity and respect.

People were involved people in their care and their plans were based on their needs and preferences. Staff engaged people in activities they were interested in. The provider had a suitable process to respond to any concerns or complaints.

The provider, registered manager and staff team were open, approachable and focussed on providing person centred care. Systems were in place to monitor the quality of care provided.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (report published 7 August 2017).

Why we inspected

This was a planned inspection based on the rating at the last inspection.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas



Updated 15 May 2020

The service was safe.

Details are in our safe findings below.



Updated 15 May 2020

The service was effective.

Details are in our effective findings below.



Updated 15 May 2020

The service was caring.

Details are in our caring findings below.



Updated 15 May 2020

The service was responsive.

Details are in our responsive findings below.



Updated 15 May 2020

The service was well-led.

Details are in our well-led findings below.