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Independence Homes Limited - 7 Hall Road Good

Inspection Summary


Overall summary & rating

Good

Updated 21 June 2018

Independence Homes Limited - 7 Hall Road is a ‘care home’. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Independence Homes Limited - 7 Hall Road accommodates seven people with a learning disability in one adapted building. The service specialises in supporting people with epilepsy. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. At the time of this inspection there were six people using the service.

This inspection took place on 24 April 2018. At our last inspection of the service in January 2016 we rated the service ‘good’. At this inspection we found the evidence not only continued to support the rating of good, we also found for the key question ‘is the service effective?’ the service had improved to ‘outstanding’. There was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns.

Relatives told us the care and support their family members received from the service with their healthcare needs and conditions had led to demonstrable improvements in the quality of their life. People’s care and support was planned and delivered by staff to help them experience the best possible outcomes in relation to their healthcare needs. To support them to do this staff took a holistic approach when planning how people's needs should be met and accessed a wide range of resources to ensure the planning and delivery of care and support adhered to current best practice and evidence based guidance, legislation and standards.

People were supported to access the services they needed to manage their healthcare conditions effectively to help them live healthier lives. Staff used their good links with the health care services involved in people’s lives to ensure people got appropriate support when they needed this. Staff followed the advice and support provided by professionals so that people experienced positive improvements in their health. People were encouraged to eat and drink enough to meet their needs and had meal plans that catered for their specific needs. Staff monitored what people ate and drank and responded quickly to any concerns about this so that people had access to the appropriate support when required. Creative methods were used to support people who were experiencing difficulty in eating which had achieved positive outcomes for people.

Technology and equipment was used to support the delivery of highly effective care and had led to people experiencing positive health related benefits and improvements in their overall wellbeing and quality of life. The provider’s bespoke epilepsy alarm system ensured people received timely support from staff when required.

People were safe living at Independence Homes Limited – 7 Hall Road and staff knew how to safeguard them from the risk of abuse. Staff had access to up to date guidance on how to minimise identified risks to people to keep them safe from injury or harm. Risks posed to people by the premises were in the main appropriately managed. However, the assessment process used to identify environmental risks posed to people was not fully effective as one of the measures identified by the provider to reduce the risk of burns and scalds to people in the premises was not appropriate to this service. The registered manager was already aware this risk assessment needed to be updated and amended and was taking action after this inspection to do this. Notwithstanding this issue the provider had maintained a servicing programme of the premises and the equipment used by staff to ensure those areas of the service covered by these checks did not pose unnecessary risks to people. The premis

Inspection areas

Safe

Good

Updated 21 June 2018

The service remains good.

Effective

Outstanding

Updated 21 June 2018

The service has improved to outstanding. Care and support had led to demonstrable improvements to the quality of people’s lives. Support was planned in a holistic way and adhered to current best practice, guidance and standards.

People were well supported to access the services they needed to help them live healthier lives.

People’s nutritional needs were met and creative methods were used to support people who had difficulty eating and drinking enough to meet their needs.

Technology was used to ensure people received timely and effective support when needed. The design and layout of the premises supported people to move freely without restrictions.

Staff were aware of their responsibilities in relation to the MCA and Deprivation of Liberty Safeguards (DoLS).

Caring

Good

Updated 21 June 2018

The service remains good.

Responsive

Good

Updated 21 June 2018

The service remains good.

Well-led

Good

Updated 21 June 2018

The service remains good.