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Linden House Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 13 March 2020

About the service

Linden House is a residential care home providing personal and nursing care to up to 34 people. The home specialises in the care of older people. At the time of the inspection there were 25 people living at the home.

The home is a large older style property with a modern extension. Accommodation for people is arranged over two floors with passenger lifts to enable people to access all areas.

People’s experience of using this service and what we found

People lived in a home where they felt safe and well cared for. There were adequate numbers of staff to keep people safe and to meet their needs. People told us they received support promptly when they requested it.

The provider had systems which minimised risks to people. These included ensuring staff were well trained and competent, maintaining a safe and hygienic environment and making sure people had the equipment they required to minimise individual risks.

People were happy with the food provided and received the support they required to eat their meals. Specialist diets and individual food preferences were catered for.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff respected people’s choices and decisions.

People were cared for by a stable staff team who were kind and caring. Staff supported people in a way that promoted their dignity and respected their privacy. People and visitors had formed trusting relationships with staff and felt included in decisions about their care and the running of the home.

People’s friends and family were always made welcome and the home to enable them to stay in touch with people who were important to them. People and their friends and family were able to take part in activities which helped to reduce the risks of social isolation.

People could be confident that at the end of their life they would be cared for with compassion and kindness. People being cared for at the end of their life were well cared for and their comfort was closely monitored by trained nurses.

The home was well managed by a manager and provider who were committed to continually monitoring the standard of care people received. The provider learnt from mistakes and sought people’s feedback to make sure improvements were made in accordance with people’s wishes.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (Published 6 July 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 13 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 13 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 13 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 13 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 13 March 2020

The service was well-led.

Details are in our well-Led findings below.