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Inspection Summary


Overall summary & rating

Good

Updated 10 August 2017

Brierfield Residential Home provides a residential care service for up to 26 older people. At the time of this unannounced inspection of 19 July 2017 there were 23 people living with dementia using the service.

Our last inspection of 9 February 2015 this service was rated as Good. During this inspection we found that the service had continued to maintain a Good service and was Outstanding in Responsive.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service was extremely responsive to people's individual needs. People were provided with exceptionally personalised care and support which was planned to meet their individual needs. Care and support was planned proactively and in partnership with people.

The provision of activities was innovative and met people's needs and preferences. Activities and social inclusion were designed to enhance their wellbeing and enable them to live a full life as possible. People were encouraged to share their hopes and aspirations and the service used creative ways of meeting them to ensure they were valued.

People were actively encouraged to give their views about the service. A complaints procedure was in place. People's concerns and complaints were listened to, addressed in a timely manner and used to drive improvements in the service.

The service continued to provide a safe service to people. This included systems in place intended to minimise the risks to people, including from abuse and with their medicines. Staff were available when people needed assistance and the recruitment of staff was done safely.

People continued to be supported by staff who were trained and supported to meet their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Systems were in place to assess and meet people’s dietary and health needs.

People who used the service continued to have good relationships with staff. People continued to be involved in making decisions about their care and support.

The service continued to have a quality assurance system and shortfalls were identified and addressed. As a result the quality of the service continued to improve.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 10 August 2017

The service remains good.

Effective

Good

Updated 10 August 2017

The service remains good.

Caring

Good

Updated 10 August 2017

The service remains good.

Responsive

Outstanding

Updated 10 August 2017

The service was extremely responsive.

The staff and management were creative and flexible in the ways that they met people’s specific needs and valued people. People's wellbeing and social inclusion was assessed, planned and delivered to ensure their individual needs were being met.

People's concerns and complaints were investigated, responded to and used to improve the quality of the service.

Well-led

Good

Updated 10 August 2017

The service remains good.