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Archived: Annies Homecare Services

The provider of this service changed - see new profile

Reports


Inspection carried out on 29 January 2014

During a routine inspection

We found evidence that Annies Homecare Services was well led and run in the best interests of the people who used the service and that it provided a flexible, reliable service.

Records we looked at showed that support plans covered all aspects of a person's individual circumstances. A quality assurance system was in place that meant that all aspects of the service were monitored and recorded. People’s views were taken into account in developing the service through reviews and an annual survey.

We found that there were arrangements in place to ensure that the management of medicines for people who used the service were safe. We found that there was a good support system for staff through appraisal and training. This provided staff with the necessary skills and abilities to care for people.

Appropriate arrangements were in place to ensure that complaints were managed effectively. People who used the service and those acting on their behalf felt listened too and any issues raised were dealt with appropriately.

Inspection carried out on 21 February 2013

During a routine inspection

We spoke with four people who used the service. They told us that they felt that the support they received from the service met their needs. One person said, “I am happy with everything.” Another person said, “I think they do a good job.” Another said, “I am very happy with the service.” We also spoke with one person's relative who told us, "We are absolutely and utterly happy."

People told us that they were consulted about the care they were provided with. One person told us that their care was amended to meet with their changing needs and they said, “We discussed what I needed.” Another said, "Yes they asked for my choices."

We asked people if they felt that the care workers treated them with respect. All said that they did. One person said, "Absolutely." Another said, “Yes.”

We looked at the care records of six people who used the service and found that people experienced care, treatment and support that met their needs and protected their rights.

Inspection carried out on 3 November 2011

During a routine inspection

People using the service with happy with the level of care provided and felt that their needs were being met. They told us that the staff were friendly, caring and flexible and that their wishes were respected.