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Archived: Annies Homecare Services

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Inspection report

Date of Inspection: 21 February 2013
Date of Publication: 28 February 2013
Inspection Report published 28 February 2013 PDF

Overview

Inspection carried out on 21 February 2013

During a routine inspection

We spoke with four people who used the service. They told us that they felt that the support they received from the service met their needs. One person said, �I am happy with everything.� Another person said, �I think they do a good job.� Another said, �I am very happy with the service.� We also spoke with one person's relative who told us, "We are absolutely and utterly happy."

People told us that they were consulted about the care they were provided with. One person told us that their care was amended to meet with their changing needs and they said, �We discussed what I needed.� Another said, "Yes they asked for my choices."

We asked people if they felt that the care workers treated them with respect. All said that they did. One person said, "Absolutely." Another said, �Yes.�

We looked at the care records of six people who used the service and found that people experienced care, treatment and support that met their needs and protected their rights.