Updated 9 August 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
Frintondene is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. They were also the provider and are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was carried out over three days: 19 June 2019 which was unannounced and 20 and 28 June 2019 which was announced.
What we did before the inspection
We reviewed information we held on the service, since the last inspection in September 2016. We reviewed any notifications we had received from the service. A notification is information about important events which the service is required to tell us about by law.
We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with all six people using the service, and a person’s relative about their experience of the care provided. We also spoke with the registered manager, who is also the provider, deputy manager four members of staff including senior carer and carers.
We spent time observing how staff interacted with people and monitored their welfare. We reviewed a range of records. This included four people’s care records and multiple medication records. We looked at staff training records, a staff member’s recruitment file and a variety of records relating to the management of the service, including people’s personal emergency evacuation plans, building inspection and maintenance reports.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We spoke with a social care professional. We emailed three professionals who were identified in the PIR as having regular contact with the service, inviting them to share their views of the service. Of which, one health professional was able to provide us with feedback. The provider also continued to keep us updated on the progress of work they had undertaken to drive continuous improvement.