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Inspection Summary

Overall summary & rating


Updated 9 August 2019

About the service

Frintondene Care Home is a residential care home providing accommodation and personal care for up to eight people. The large adapted property, located close to the sea front, was supporting six people aged 65 and over, some living with early dementia, at the time of the inspection.

People’s experience of using this service and what we found

The provider’s systems to check on the safety and quality of the service people received needed improvement. We have recommended that the registered manager network with other services and keep updated with national good practice guidance.

Care plans showed people, were being consulted over their care, and had were encouraged to retain their independence. To prevent the risk of people becoming socially isolated, especially those living with early dementia, we have made a recommendation. This is to support staff in learning new ways they could encourage people to join in / identify stimulating activities to promote their wellbeing.

People were supported by management and staff who enjoyed their work, and were highly motivated, kind and compassionate.

People told us they felt safe living in the service and there were sufficient numbers of staff to support their needs.

Staff supported people to keep safe, and ensure they received their medicines as prescribed.

Staff involved healthcare professionals to ensure people’s healthcare needs were met and supported.

Staff knew people well and understood people’s preferred routines, likes and dislikes and what mattered to them. They supported people to maintain links with people that mattered to them, and ensured their visitors felt comfortable visiting.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported/ did not support this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 15 November 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 9 August 2019

The service was safe.

Details are in our safe findings below.



Updated 9 August 2019

The service was effective.

Details are in our effective findings below.



Updated 9 August 2019

The service was caring.

Details are in our caring findings below.



Updated 9 August 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 9 August 2019

The service was not always well-led.

Details are in our well-Led findings below.