You are here

Inspection Summary

Overall summary & rating


Updated 5 June 2020

About the service

Ashdale - Sunderland is a residential care home providing personal care to four people aged 18 and over at the time of the inspection. The service can support up to four people in one large adapted house.

Services for people with learning disabilities and or autism are supported

The service had been designed and was following the principles and values underpinning Registering the Right Support. The premises were large and homely. People had access to their own space to live as independently as they wished and had the choice to access communal parts of the service to socialise with other people living at the service.

People’s experience of using this service and what we found

People living at Ashdale - Sunderland were very happy with the care and support they received from staff. People had unique bonds with staff and one person commented, “I really love all of the staff they have been with me a long time and I feel they are always there if I need anything or someone to talk to. They are helpful, kind and caring.”

Relatives were positive about the service and were actively involved by staff to help plan support for their family members. Care plans were bespoke and reflected the specific outcomes people wanted to achieve and their choices. Relatives described the positive influence staff at the service had on people. A relative commented, “The best thing about the service is knowing my family member is happy and safe. It is the nearest they will ever get to friends and the staff are like family. It helps them to keep their independence as much as possible at the same time being supported. Literally you could not find a better kinder caring place.”

Risks people may face were fully identified and mitigated. The premises were safe, and the service had a homely environment. Medicines were safely managed, and the service worked in partnership with other health care professionals to make sure people received a continuous level of support. There was enough staff to safely support people.

There was an established staff team who completed regular training and attended team meetings. Staff were supported with regular supervisions. Staff had a positive relationship with the registered manager and felt able to provide feedback regularly. The quality and assurance systems in place allowed for effective monitoring of the service by the registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 7 October 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 5 June 2020

The service was safe.

Details are in our safe findings below.



Updated 5 June 2020

The service was effective.

Details are in the effective findings below.



Updated 5 June 2020

The service was caring.

Details are in our caring findings below.



Updated 5 June 2020

The service was responsive.

Details are in our responsive findings below.



Updated 5 June 2020

The service was well-led.

Details are in our well-led findings below.