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Inspection Summary


Overall summary & rating

Good

Updated 31 July 2019

About the service

The Court is a care home which provides accommodation and support for up to three people living with a learning disability or autistic spectrum disorder. There were three people living at the service when we visited.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The service had made improvements and introduced new documentation to support its governance arrangements. Effective systems were in place to monitor people’s Deprivation of Liberty Safeguards (DoLS). The registered manager was responsive to people’s needs and promoted an open, inclusive culture at the service.

Systems were in place to ensure the environment was safe. People were protected from abuse. Robust recruitment checks were completed for potential new members of staff. Health and safety checks were regularly conducted and contingency plans were in place to support people in the event of an emergency.

People were supported by a well-trained, experienced and motivated staff team. Staff treated people with dignity and respected their privacy. People were at the centre of the service. The service promoted positive risk taking, independence and empowered and supported people to achieve set goals with positive outcomes.

People were supported to engage in meaningful activities of their choice. Staff supported people and encouraged them to be as independent as possible.

Care plans were person-centred and clearly outlined people's support and care needs. Effective systems were in place to monitor the quality of the service. The service focused on people’s continuous development. People were regularly consulted and involved in all aspects of the service.

A complaints procedure was in place. People and relatives were supported to raise any issues or concerns. Staff told us they were supported by the management team and the provider.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was requires improvement (published date 24 May 2018).

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 31 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 31 July 2019

The service was effective.

Details are in our safe findings below.

Caring

Good

Updated 31 July 2019

The service was caring.

Details are in our safe findings below.

Responsive

Good

Updated 31 July 2019

The service was responsive.

Details are in our safe findings below.

Well-led

Good

Updated 31 July 2019

The service was well-led.

Details are in our safe findings below.