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Inspection Summary


Overall summary & rating

Good

Updated 11 March 2020

About the service

The Hollies Care Home is a residential care home providing personal and nursing care up to 18 older people. At the time of our inspection visit there were 13 people living in the home. The home is an adapted house situated in a residential part of Castle Cary. There are stairlifts to enable people to access all areas of the home.

People’s experience of using this service and what we found

The staff and registered manager were committed to supporting each other and promoting person centred care. There were systems in place to monitor standards and plan improvements.

People felt safe and spoke highly of the staff who supported them. The staff understood their responsibilities and how to protect people from abuse. There were enough staff to meet people’s needs and keep them safe.

There were organised activities, informal chats and entertainment which provided people with meaningful things to do some of the time. We received mixed feedback about the sufficiency of support with things to do and ways people could fill their time. The registered manager told us they would consider seeking focussed feedback and ideas from people about this. People were supported to maintain contact with friends and family members.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff respected people’s choices and preferences.

People were cared for by staff who knew them well and were kind and compassionate. Staff were committed to the home and wanted to provide the best care they could. People had built strong relationships with staff and appreciated the familiarity they had.

People were supported to eat and drink safely.

People received care and support in a way that met their personal needs and enabled them to live the way they chose to. The recording of some aspects of care was not detailed. The registered manager told us they would address this.

Rating at last inspection

The last rating for this service was good (published August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 11 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 11 March 2020

The service was well-led.

Details are in our well-led findings below.