Background to this inspection
Updated
24 April 2021
The inspection
This was a targeted inspection to check on a specific concern we had about whether people received kind, respectful care upheld their dignity and protected them from the risk of abuse or neglect.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
Two inspectors carried out this inspection.
Service and service type
Widecombe Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used all of this information to plan our inspection.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with four people who used the service and four relatives about their experience of the care provided. We spoke with seven members of staff including the registered manager, the deputy manager, a nurse, a senior care worker and three care workers. We observed the care provided to people in the communal parts of the home.
We reviewed a range of records. This included four people’s care records and records related to the delivery of care such as daily notes. A variety of records relating to the management of the service including policies and procedures were reviewed.
Updated
24 April 2021
About the service
Widecombe Nursing Home is a nursing home providing personal and nursing care to 34 people at the time of the inspection. The service can support up to 38 people.
People’s experience of using this service and what we found
People told us they were felt safe because they were well cared for by staff. Staff knew people well and understood the signs to look for that may indicate a person was experiencing abuse. They were confident to raise any concerns with senior staff and managers, and that action would be taken to keep people safe.
People and relatives told us that staff were kind and treated people with respect. This was reflected in our discussions with staff who showed a positive and compassionate attitude towards the people they cared for.
The home cared for people at the end of their life with compassion and kindness. They ensured that people’s wishes for the end of their life were understood and acted on, and that they were supported to be as comfortable as possible.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published December 2017)
Why we inspected
CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
We undertook this targeted inspection to check on specific concerns we had about whether people were treated with respect and kindness, their dignity was upheld and whether they were protected from the risk of abuse or neglect. This included whether people received care at the end of their life that was respectful and in line with their wishes. The overall rating for the service has not changed following this targeted inspection and remains good.
We found no evidence during this inspection that people were at risk of harm from these concerns.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.