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Inspection Summary

Overall summary & rating


Updated 20 July 2021

The Old School House is registered to provide accommodation for up to 36 older people who require personal care. The service specialises in supporting people living with dementia. At the time of the inspection 32 people were living at the home.

People's experience of using this service and what we found

People lived in a service that was well-led and had a positive and inclusive culture. Infection prevention and control procedures were being followed to keep people safe from COVID-19, this included the implementation of government guidance.

People were now supported by staff who had received training in relation to people’s needs. However, there was an action plan in place to ensure staff completed all of the providers mandatory training courses.

People’s needs were assessed prior to moving into the service; however, we have recommended the provider reviews their assessment to ensure it captures people’s health and social care needs.

People had care plans in place, so staff knew how to support them in line with their wishes and preferences. Records relating to people’s support were now documented more accurately. People’s capacity to make decisions was known and legislative frameworks were followed to ensure their human rights were protected.

People had their needs individually met and had access to external health and care professionals. The environment had been designed to take account of people’s individual social needs.

Relatives felt confident to complain and were complimentary of the registered managers approach to concerns raised. The provider had an overarching system in place to continuously monitor the quality and safety of the service. Since the last inspection, the system was now embedded and sustained.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The last rating for the service was Requires improvement published on (04/05/2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Effective, Responsive and Well-led.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

The ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has changed from Requires improvement to Good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for The Old School House on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 20 July 2021

At our last inspection we rated this key question Good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question, we had specific concerns about.



Updated 20 July 2021

The service was effective.

Details are in our effective findings below.



Updated 20 July 2021



Updated 20 July 2021

The service was responsive.

Details are in our responsive findings below.



Updated 20 July 2021

The service was well-led.

Details are in our well-Led findings below.