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Inspection Summary


Overall summary & rating

Good

Updated 21 February 2020

About the service

Ravensworth Care Home is a residential care home providing personal care and accommodation for up to 30 older people. At the time of our inspection there were 29 people using the service, many of whom were living with dementia.

People's experience of using this service and what we found

People were happy with the support they received and felt safe living at Ravensworth. Staff knew what to do to keep people safe and were confident any concerns would be taken seriously. Risks to people's well-being and safety were assessed, recorded and kept up to date. Staff supported people to manage these risks effectively whilst supporting their independence. People received support to take their medicines safely and as prescribed. Accidents and incidents were regularly reviewed and analysed to ensure lessons were learnt.

Staff received a range of training appropriate to their role and people's needs, and were supported by the registered manager through regular supervision and evaluation of their working practices. People were encouraged and supported to eat and drink well and protected against the risk of poor nutrition. People were supported to access healthcare when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were caring and kind to the people living at the service. It was clear bonds had been formed and people told us the staff were good and listened to them. People were given choices and encouraged to maintain their independence. Staff could describe how to support people and were aware of people's routines. People were given the time and supported to communicate about their care.

People were supported to develop care plans that were specific to them and supported staff to provide personalised care. These plans were regularly reviewed with people to keep them up to date. Concerns and complaints were acted on and used to drive improvements within the service.

The leadership of the service promoted a positive culture that was person-centred and inclusive. The registered manager and the staff team showed a desire to improve on the service provided. Effective systems were in place to check the quality and safety of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 5 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 February 2020

The service remained safe.

Details are in our safe findings below.

Effective

Good

Updated 21 February 2020

The service remained effective.

Details are in our effective findings below.

Caring

Good

Updated 21 February 2020

The service remained caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 February 2020

The service remained responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 21 February 2020

The service remained well-led.

Details are in our well-led findings below.