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Inspection Summary


Overall summary & rating

Good

Updated 6 February 2020

About the service:

The Ridings Care Home is an 83 bed care/nursing home supporting people with dementia. At the time of our inspection there were 81 people living at the home. The building is divided into six separate households. The six households are situated on three floors and divided into areas to support people with different dementia related care and support needs. This included; three dementia care unit for older people, two dementia care units for people of a working age and one nursing unit.

People’s experience of using this service and what we found:

People were supported by staff that were caring, compassionate and treated with dignity and respect. Any concerns or worries were listened and responded to and used as opportunities to improve. Staff were aware of the risks to people and how to manage those risks.

People received person centred care and support based on their individual needs and preferences. Staff were aware of people's life histories and individual preferences. They used this information to develop positive, meaningful relationships with people. Staff were very knowledgeable about people’s changing needs and people and their relatives confirmed that changing needs were addressed.

People told us they felt well cared for by staff who treated them with respect and dignity and encouraged them to maintain relationships and keep their independence for as long as possible. People could maintain friendships and contact with families, and when needed had access to advocates.

People were supported by staff who had the skills and knowledge to meet their needs. Staff understood and felt confident in their role. People told us the atmosphere at the home was relaxed and calm. People told us their cultural and religious needs were being met.

Staff liaised with other health care professionals to ensure people's safety and meet their health needs. Where people lacked capacity, staff worked with the local authority to make sure they minimised any restrictions on people's freedom for their safety and wellbeing.

Staff spoke positively about working for the provider. They felt well supported and that they could talk to management at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their role. Staff had received an induction that provided with the training, information and support they required to effectively and safely meet people’s needs.

Audits were completed by staff and the registered manager to check the quality and safety of the service. The registered manager worked well to lead the staff team in their roles and ensure people received a good service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The last rating for this service was Good (published 10 July 2017).

Why we inspected: This was a planned comprehensive inspection based on the rating of good at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 6 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 6 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 6 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 6 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 6 February 2020

The service was well-led.

Details are in our well-Led findings below.