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Victoria Care Home Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 28 December 2019

About the service: Victoria Care Home is a residential care home that provides personal and nursing care for up to 93 people. At the time of our inspection 80 people lived in the service. Two people were in hospital at the time of our inspection, but both were expected to return to the service.

People’s experience of using this service:

People that we spoke to said that Victoria Care Home was a good place to live and that staff treated them with respect and kindness. However, we found that monitoring risk was not always appropriate and advised the registered manager to relocate a listening device to ensure that only staff were able to hear it.

There was not always enough staffing to meet people’s needs. The nursing unit had staff deployed which met with the staffing required. However, not all staff deployed were carrying out moving and handling which meant that there was not enough staff to enable people to be cared for appropriately.

People’s health and social care needs were managed well by management and the staff team. There were positive relationships with professionals which supported people’s overall wellbeing.

Medicine was administered safely and there were clear protocols in place for medicine taken’ when required’. Records were kept up to date and Medication administration records (MAR) were all correct and checked by staff and the registered manager.

The registered manager showed evidence of ongoing quality monitoring across all aspects of the service. Any concerns raised by residents’ relatives or staff were investigated and addressed. This was also used to inform improved practises throughout the home.

People had enough to eat and drink. People were offered choices and had an input into the menu planning. The lunchtime experience was relaxed, and staff were assisting with serving meals and assisting people where necessary. However, staff weren't deployed effectively so that all those who required assistance, received it.

There were a variety of activities both to keep people occupied and entertain them and physical activities to assist with people’s mobility. However, not all people were engaged or consulted about activities and the registered manager agreed that this needed to be planned better.


We found breaches in relation to safe care and treatment in not mitigating risk in relation to choking and in relation to staffing not being sufficient to meet the needs of people living at the service.

Rating at last inspection: At the last inspection Victoria Care Home was rated as Requires Improvement. The last inspection took place on 6 June 2018. At this inspection the home has remained the same.

Why we inspected: This was a planned inspection based on the rating at the last inspection. We saw improvements had been made since our last inspection. The registered manager now has systems and processes in place to respond to complaints and to monitor the quality of the service.

Follow up: We will monitor all intelligence received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

Inspection areas


Requires improvement

Updated 28 December 2019

The service was not always Safe

Details are in our Safe findings below


Requires improvement

Updated 28 December 2019

The service was effective

Details are in our Effective findings below



Updated 28 December 2019

The service was caring

Details ae in our Caring findings below



Updated 28 December 2019

The service was responsive

Details are in our Responsive findings below


Requires improvement

Updated 28 December 2019

The service was Well-Led

Details are in our Well-Led findings below