Victoria Care Home

Updated 22 September 2025

Dates of assessment: 26 November until 08 December 2025. Victoria Care Home is a residential care home that provides personal and nursing care for up to 93 people. At the time of our assessment 74 people were living at the home. The home is divided into 3 units each supporting people with different needs including nursing, dementia and Korsakoff’s. This assessment was carried out as a result of concerns raised to us about the care provided and the age of the previous rating.

We found people were supported safely by caring staff that knew them well. Staff were appropriately trained to meet people’s needs. Staff had good knowledge of medicines, however, we found some concerns around supporting documentation that were addressed immediately by the provider. We did find instances where risks had not always been assessed and written guidance was not available to staff, however there was limited impact on people, and the registered manager promptly put these in place.

Referrals for additional input from healthcare professionals were made appropriately to support people to maintain their health and wellbeing.The registered manager understood their duties and responsibilities and staff spoke positively about the support they received from them.

Updated 22 September 2025

People spoke positively about the kind and caring support they received from staff; comments included, “The carers are very good, kind and sweet.” and “They’re all good people.” There were no restrictions on visiting, a family member told us “I come every day and there’s 24-hour freedom.”

People did describe to us a differing experience across the 3 units when it came to staff spending time with them and activities. Some were very positive about the support they received and activities available to them, others felt like staff did not always have time to get them out and about or to sit and chat with them.

Most people and their families told us that they were confident in raising any concerns with the manager and matters got sorted quite promptly. Families were kept informed about changes and incidents.