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Inspection Summary

Overall summary & rating


Updated 29 July 2021

About the service

Caremark (Coventry) is a domiciliary care agency which provides personal care to people in their own homes. At the time of our inspection the service supported 234 people living in Coventry and Warwickshire. CQC only inspects the service being received by people provided with 'personal care': help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.

People’s experience of using this service and what we found

People and relatives spoke positively about the service they received. People received personalised care which was responsive to their individual needs. Staff had a good understanding of the care and support people needed and provided this with care, commitment, kindness and compassion.

Staff had completed safeguarding training and understood their role in identifying and reporting any concerns of potential abuse or poor practice. Risks to people were assessed and regularly reviewed. Staff understood the actions needed to minimise the risk of avoidable harm including the prevention of avoidable infection. Staff were trained in medicine management and supported people to take medicines safely.

Safe recruitment practices were followed, and appropriate checks completed to ensure that only suitable staff were employed. There were sufficient numbers of trained, experienced staff to meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a system of ongoing monitoring through audits and spot checks to review the quality of the service provided.

People, staff and relatives expressed confidence in the management team and felt the service had a clear management structure and an open and supportive culture.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Requires Improvement (published 03 March 2020).

Why we inspected

We carried out an announced comprehensive inspection of this service on 10 January 2020 and we identified improvements were needed.

We undertook this focused inspection to check improvements had been made and sustained. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service changed from Requires Improvement to Good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Caremark (Coventry) on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 29 July 2021

The service was safe.

Details are in our safe findings below.



Updated 29 July 2021



Updated 29 July 2021



Updated 29 July 2021



Updated 29 July 2021

The service was well-led.

Details are in our well-Led findings below.