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Inspection Summary


Overall summary & rating

Good

Updated 29 August 2018

This announced inspection took place on 25 July 2018. The service was last inspected in February 2016 when it was rated good. We found the service had maintained its good rating across all areas.

Ashville House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Ashville House accommodates three people in an adapted terraced house. People living in the home had mental health needs.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The provider had systems in place to ensure people were safeguarded from abuse and avoidable harm. There were robust risk assessments in place and people’s medicines were managed in a way that ensured they received them safely. There were enough staff who had been recruited in a way that ensured they were suitable to work in a care setting. The home was clean and free from mal-odour. When incidents occurred the provider took action to prevent recurrence and ensured lessons were learnt.

People’s needs and choices were assessed and care plans focussed on developing skills and independence. Staff received the training and support they needed to perform their roles. People told us they liked the food and we saw people were supported to eat a varied and nutritious diet. Staff worked with other organisations and healthcare services to ensure people’s needs were met. Adaptations were made to the building where this was required to meet people’s needs. People were supported to make their own decisions and the service was working within the principles of the Mental Capacity Act 2005.

People told us the staff were kind and compassionate and we saw positive interactions between staff and people living in the home. People’s relationships, religious beliefs and cultural background were taken into account and people received support that reflected their beliefs and cultural background. People’s privacy was respected and they told us their dignity was respected.

People received personalised care and records showed people’s care plans were updated when their needs changed. People were supported to attend a range of activities of their choosing. People knew how to make complaints and there was a clear system in place for responding to complaints. The provider had policies in place to ensure people received appropriate end of life care should the need arise.

People and staff spoke highly of the registered manager and told us she demonstrated person centred values. There were clear systems in place to ensure the quality and safety of the service were maintained. The provider and registered manager had a plan to ensure the service was sustainable and stayed up to date with best practice guidance.

Inspection areas

Safe

Good

Updated 29 August 2018

The service remained good.

Effective

Good

Updated 29 August 2018

The service remained good.

Caring

Good

Updated 29 August 2018

The service remained good.

Responsive

Good

Updated 29 August 2018

The service remained good.

Well-led

Good

Updated 29 August 2018

The service remained good.