Frindsbury House

Updated 4 June 2026

Date of Inspection: 22 June to 16 July 2026. Frindsbury House is a residential care home registered to support up to 23 people and specialised in providing care for individuals with a diagnosis of Huntington’s disease, people with a learning disability and autistic people. At the time of our inspection 20 people were living at this service.

The inspection was unannounced and took place due to concerns we had relating to a safeguarding incident. The rating at the last inspection was “Good” and after this inspection has remained “Good”.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found that the service supported people to have maximum choice and control of their lives.

Some areas of care plans, risk assessments and mental capacity assessments were not reflective of people’s needs and had not been updated recently. Medicines management was not always robust. We shared concerns with the provider who took immediate action to address these.

There were sufficient staff to meet people’s needs. Staff had been recruited following robust recruitment processes which had recently been reviewed and strengthened by the provider. Staff were kind, caring and attentive to the people they supported.

The environment was well maintained and personalised to people’s needs. People were supported to spend their time as they wanted to, visiting family and taking part in activities.

People’s health and emotional needs were met. People were supported by a consistent staff team who knew them well and could anticipate their needs and identify any changes in their presentation. Staff were knowledgeable about supporting people with Huntingdon’s.

There was a positive culture at the service, which was led by management and reinforced by staff.

Updated 4 June 2026

People, their relatives and healthcare professionals gave positive feedback about the support people received and the culture of the service. People had been supported to achieve positive outcomes living at Frindsbury House including going on holidays.

Relatives told us staff provided both them and people with emotional support. , They told us, “The home support us, they were fantastic with our late mum and dad as well. I’ve got no issues with the home at all really.” Another relative told us, “I can’t fault it whatsoever. I’ve got nothing but praise for them there, they’ve got so much patience, and all the staff are lovely, all of them.”

People were treated with dignity and respect. Staff were kind and caring towards people whilst supporting them to maintain as much independence as possible. A relative told us, “The staff treat her very well,” and “From what I can see they treat her lovingly.” People and their relatives told us they were happy living at Frindsbury House. Relatives told us, “I’ve never had 1 worry from that place, it’s a lovely home,” and “He’s very happy.”

We received positive feedback from healthcare professionals who worked closely with staff and leaders. They told us they saw people being supported exceptionally well. A healthcare professional told us they found staff very well skilled in supporting people with Huntingdon’s disease. A professional told us, “I find them very good,” and “They are so good with the patients.” Another healthcare professional told us, “The home has a lovely feel and patients seem content.”