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Inspection Summary


Overall summary & rating

Good

Updated 19 February 2019

About the service:

Abbey Lodge is a residential care home that accommodates up to 25 older people in one adapted building. Abbey Lodge is a large detached house situated in a residential area just outside Hythe. At the time of the inspection 24 people were living at the service.

People’s experience of using this service:

There continued to be a warm friendly welcoming atmosphere at Abbey Lodge. People we spoke with told us they were happy living at the service, that staff treated them with kindness, respect and compassion.

There were good systems in place to protect people from possible harm and abuse. Staff knew people well, and worked hard to reduce risks to people, whilst encouraging them to keep their independence. People received their medicines when they needed them and as prescribed.

We found the service to be clean, and to meet the needs of the people living at Abbey Lodge.

People were supported by sufficient staff, that knew them well. Staff continued to receive the training and supervision to support people effectively.

We observed people being supported to eat and drink safely. When people’s needs changed, staff involved healthcare professionals to support people to live healthier lives.

We observed staff supporting people in person centred way, changing their approach from person to person. When staff spoke to us of people, they did so in a respectful manner, smiling and telling us the best parts of people, and their personalities.

People told us they received person centred care at Abbey Lodge. People were supported to take part in activities they enjoyed. People’s birthdays were celebrated with parties. People were encouraged to be partners in their care planning, where possible. People were aware of the complaints procedure, and told us they were able to raise concerns with staff.

There were systems in place to check on the quality of the service, which included gaining feedback from people, and implementing improvements as a result. Staff worked with other professionals to deliver joined up care that was effective for the people they supported.

More information is in the detailed findings below

Rating at last inspection:

Good (report published 20 July 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection. We found that the service continued to meet the characteristics of Good in all areas. The overall rating is Good.

Follow up:

We will continue to monitor the service through the information we receive.

Inspection areas

Safe

Good

Updated 19 February 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 19 February 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 19 February 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 19 February 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 19 February 2019

The service was well-led

Details are in our Well-Led findings below.