Chocolate Works Care Village

Chocolate Works Care Village is a residential and nursing home providing support for up to 102 younger adults and older people who may be living with a physical disability, sensory impairment or dementia. At the time of our inspection, there were 86 mainly older people using the service.

Accommodation is provided in one adapted building over three floors. The ‘Knavesmire Community’ on the ground floor provides residential care; the ‘Riverside Community’ on the first floor provides dementia and nursing care; the ‘Minster Community’ on the second floor provides nursing care.

People’s experience of using this service and what we found

People felt safe living at the Chocolate Works Care Village.

The provider had systems and processes in place to assess people’s needs and risks. Care plans and risk assessments were generally detailed and person-centred and provided appropriate advice and guidance to staff on how best to support people to meet their individual needs whilst minimising risks to their safety.

Staff were safely recruited and completed an appropriate induction and training to support them to provide safe and effective care. This included training on how to identify and respond to any safeguarding concerns.

Staffing levels were safe, although people felt staff were sometimes busy and did not have time to sit and talk with them outside of planned activities. We made a recommendation about continuing to monitor this.

We also made a recommendation about completing timed simulated evacuations to help check and make sure people could be evacuated safely if there were a fire.

Accidents and incidents were responded to appropriately to help keep people safe and to identify any lessons that could be learned.

Medicines were managed and administered safely.

Staff worked with professionals to meet people’s health needs and respond quickly if their needs changed.

The environment was generally clean, tidy and well-maintained. Staff used personal protective equipment and regular audits were completed to help ensure safe infective prevention and control measures were followed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff. Staff were mindful of supporting people in a way which maintained their privacy, dignity and promoted their independence.

People told us the service was well-led. Regular audits and checks were used to continually monitor and address any issues or concerns. This helped ensure people received safe and effective care and supported continuous improvements.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.

Rating at last inspection

The last rating for the service under the previous provider was Good (published on 16 August 2018). This was the first inspection of this service since the new provider took over on 3 July 2023.

Why we inspected

This inspection was prompted by a review of information we held about the service and based on when the service was registered under the new provider.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.