29 June 2022
During a routine inspection
About the service
Radis Community Care (Droitwich Supported Living) is a supported living service registered to provide personal care to younger and older adults living with a learning disability and/or autistic spectrum disorder, and/or mental health in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of the inspection 25 people were receiving support with personal care in five different ‘supported living’ settings with 24 hour support.
People’s experience of using this service and what we found
Right Support
Staff supported people with their medicines in a way that promoted their independence, however, we identified some areas of improvements which were required to further reduce the risk of people experiencing harm. The service supported people to have the maximum possible choice, control and independence and they had control over their own lives. Staff supported people to achieve their aspirations and goals. People were supported to personalise their rooms. The service made reasonable adjustments for people so they could be fully in discussions about how they received support, Staff enabled people to access specialist health and social care support in the community. Staff communicated with people in ways that met their needs.
Right Care
People’s care, treatment and support plans reflected their needs and this promoted their wellbeing and enjoyment of life. The registered manager was planning to develop these further, so staff had the full range of guidance they needed to reduce risks to people further. People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from abuse. Staff had training on how to recognise and report abuse and they knew how to apply it. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. People who had individual ways of communicating, using body language, sounds, Makaton (a form of sign language), pictures and symbols (add to or delete as appropriate) could interact comfortably with staff and others involved in their treatment/care and support because staff had the necessary skills to understand them.
Right culture
The registered persons needed to improve their service checks to ensure they had clear oversight of the service. Where people received support from a consistent staff team, staff knew and understood them well and were responsive, supporting their aspirations to live a quality life of their choosing. People and those important to them, including advocates, were involved in planning their care. The service enabled people and those important to them to work with staff to develop the service. Staff valued and acted upon people’s views.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 July 2021 and this is the first inspection.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right Support, Right Care, Right culture.
Enforcement
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.
We have identified breaches in relation to people’s safety and how the service is managed at this inspection.
Please see the action we have told the provider to take at the end of this report.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.