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Inspection Summary


Overall summary & rating

Good

Updated 25 July 2017

Dyneley House is a residential home which provides accommodation and personal care for up to 24 people. The accommodation is over three floors and people share communal areas and the garden and each person has their own bedroom.

The inspection took place on 25 May 2017 and was unannounced.

There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe. Staff understood their role and responsibilities to keep people safe from harm. Risks were assessed and plans put in place to keep people safe. There was enough, appropriately recruited staff to safely provide care and support to people. Medicines were well managed and people received their medicines as prescribed. Emergency systems had been put in place to keep people, visitors and staff safe.

The service was effective. Staff received regular supervision and training needed to meet people's needs. Arrangements were made for people to see their GP and other healthcare professionals when required. People's healthcare needs were met and staff worked with health and social care professionals to access relevant services. The service was compliant with the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS).

People received a service that was caring. They were cared for and supported by staff who knew them well. Staff treated people with dignity and respect. People's views were actively sought and they were involved in making decisions about their care and support. Information was provided in ways that was easy to understand. People were supported to maintain relationships with family and friends. People were supported to eat and drink enough.

People received a high standard of personalised care that was responsive to their needs. It was clear during our inspection that the registered manager had worked with the staff, people and relatives to look for ways that would improve people's lives. The registered manager had introduced a number of initiatives to the staff team and it was clear that the service had continued to develop since our last inspection visit. People received person centred care and support. They were offered a range of individual activities both at the service and in the local community, based upon their hobbies and interests. People, relatives and staff were encouraged to make their views known and the service responded by making changes. Transitions for people moving to the service were well planned. Staff worked to ensure people had access to healthcare services.

People benefitted from a service that was well led. The registered manager and senior staff were well respected and demonstrated good leadership and management. They had an open, honest and transparent management style.

The provider had systems in place to check on the quality of service people received and any shortfalls identified were acted upon. The vision and values of the service were effectively communicated. The management team had a clear plan for further developing and improving the service people received.

Inspection areas

Safe

Good

Updated 25 July 2017

The service remains Good.

Effective

Good

Updated 25 July 2017

The service remains Good.

Caring

Good

Updated 25 July 2017

The service remains Good.

Responsive

Outstanding

Updated 25 July 2017

The service remains Outstanding.

Well-led

Good

Updated 25 July 2017

The service remains Good.