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Whitelow House Nursing Home Good

Inspection Summary

Overall summary & rating


Updated 22 November 2019

About the service

Whitelow House Nursing Home is a nursing home providing personal care to 28 people aged 65 and over at the time of our inspection. The service can support up to 32 people in one double and 30 single bedrooms. There is passenger lift access to all floors and communal areas for people’s comfort including two lounges. Whitelow House Nursing Home will be referred to as Whitelow within this report.

People’s experience of using this service and what we found

The registered manager had sufficient staff and skill mixes to meet each person’s needs. People were protected from an unsafe environment and told us they were comfortable living at Whitelow. A relative said, “Oh yes definitely they are safe.” Staff demonstrated a good understanding of their responsibility to safeguard people against abuse. Nurses used a robust electronic system to check each person’s medicines and ensure they received them safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. A staff member told us, “I always ask people and treat them with respect.”

Staff referred people to other agencies with a timely approach. People and relatives told us they could choose where to eat and enjoyed the food provided. The registered manager provided a range of training to underpin staff skills. A staff member stated, “I have had a lot of training here, it's very good.”

Staff interacted with people in ways that respected their dignity and independence. A relative commented, “There is no invasion of privacy at all.” The registered manager assessed people’s needs to ensure staff supported them with a person-centred approach.

The management team developed good communication systems and an open working culture. Staff, people and visitors said Whitelow had strong leadership. A relative stated, “Absolutely [the registered manager] does a good job. You have to be a special type of person to do this.”

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was good (published 17 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 22 November 2019

The service was safe.

Details are in our safe findings below.



Updated 22 November 2019

The service was effective.

Details are in our effective findings below.



Updated 22 November 2019

The service was caring.

Details are in our caring findings below.



Updated 22 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 22 November 2019

The service was well-led.

Details are in our well-led findings below.