LPTC Solutions Hull

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed, and care plans clearly documented these needs. Regular reviews took place, and when things had changed. A staff member told us, “Care plans are always updated.” Another confirmed, “Care plans are updated by line managers, (staff) give the information to managers to update.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The service worked to best practice guidance. Systems were in place for ensuring these were kept updated. Information and risks about people’s nutrition and hydration were documented, where necessary, to enable staff to support people’s needs and their relationships effectively.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Clear processes were in place to ensure staff received appropriate information about people in a timely manner. The service documented professional involvement in people’s care and shared information with partners effectively. For example, where staff had identified people’s support needs had changed, they worked with commissioners to facilitate appropriate support.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff were vigilant about observing changes in people’s health. These were documented, using body maps, where appropriate. People were supported to access health professionals when needed.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care plans contained information about people’s expected outcomes. These were used to monitor and review care. A staff member explained how they support people to “reintegrate into society so that (people) remain positive with realistic goals”.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Where consent was required for other activities, such as photographs, this was also sought and documented. Where necessary, people accessed support from advocates to help them express their wishes and ensure these were met.