LPTC Solutions Hull

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Care plans contained information about ‘what a good day looks like for [name]’ so staff were clear how people wished to be supported. Staff told us how they made sure they knocked before entering people’s houses and rooms and how they respected people’s “personal spaces”. One person told us, “Staff are alright.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans contained detailed information for staff to follow to ensure people’s preferences were known and understood. A staff member told us care plans contained information about “food types, (people’s) preferences” to ensure people’s individual needs and preferences were understood.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff told us about some of the people they supported, saying “(people are) mostly independent, so (staff) encourage when they’re not feeling up to it”. Another described how they “take interest” and support people to understand the “advantages of self-care”.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Daily notes contained detailed information about how staff had supported people in line with their care needs described in their care plans. People told us they received prompt support from staff when they needed it. Staff confirmed people always had access to staff should they need support. A staff member described how they monitored “(people’s) moods” and provided positive engagement when people needed this.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

The service operated flexibly to support a work-life balance for staff and provide reasonable adjustments to support staff health, where necessary. Staff were individually celebrated on their birthdays and the most outstanding staff member each month was recognised, as well as an annual recognition and financial reward each year. Additional support was available to staff via salary advances and the loan of cars.