- Homecare service
LPTC Solutions Hull
Report from 2 April 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 11 April to 16 April 2025.
The service is a care at home service which is registered to provide support to adults of all ages living with dementia, learning disabilities, mental health conditions, and physical disabilities. Not everyone using the service received a regulated activity. The Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 2 people were being supported with personal care.
At the time of the inspection the service was not used by anyone with a learning disability or an autistic person. However, we inspected the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
We inspected this service due to concerns we had received. However, we found no evidence to substantiate those concerns during this inspection.
The service had a good learning culture and people were protected and kept safe. People were involved in assessments of their needs. Staff reviewed assessments and took account of people’s communication, personal and health needs. The service made sure people consented to their care and involved those important to people in decisions where they did not have capacity. People were treated with kindness and compassion, and staff treated them as individuals and supported their preferences. People had choice in their care and were supported to maintain relationships with family and friends. Managers and staff had a shared vision and culture based on listening, learning and trust. Managers and senior staff were visible, knowledgeable and supportive, and helped staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. The management team worked with the local community to deliver good care and were receptive to new ideas.
The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this inspection and the provider was no longer in breach of this regulation.
People's experience of this service
We spoke to people about their view of the service. We reviewed surveys completed by people giving their feedback for the service, which were very positive.
People told us they felt safe. One person told us, “The support is really good. I’m very happy.”
People received appropriate support from staff they knew well. People were supported to access the community, with one person telling us, “I go to an allotment group and an art and craft group.”