Foxton Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs and preferences and ensured care was organised, so people received timely, personalised support. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 82 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care plans and risk assessments reflected people’s physical, mental, emotional and social needs. Staff told us these documents were straightforward to follow and provided the detail they needed to deliver personalised care. A small number of records needed updated, and the registered manager was working with staff to do this. We observed staff supporting people in line with their care plans. People told us they were encouraged to take part in activities they enjoyed, and people said staff adapted care to suit their needs. People described staff as attentive and flexible, which helped them feel understood and supported. A person said, "They (staff) are really very good. Nothing is too much trouble. I get up and go to bed when I want to and the staff know my routine."

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Continuity was maintained through experienced staff and structured communication processes, including handovers and team meetings. These systems supported timely information‑sharing, quick responses to changing needs and smooth service transitions.

Staff identified additional support needs promptly and completed appropriate referrals. Healthcare professionals confirmed the registered manager and their staff team had effective communication which supported safe care.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Each person had a communication care plan that outlined any hearing or speech difficulties and provided practical guidance on how staff should adapt their communication. This included preferred approaches, such as using simple language, visual cues or allowing extra time to respond. These plans ensured staff understood how best to communicate with each individual and helped people receive information in a way they could understand and feel comfortable with.

The provider was exceptional at enabling people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff always involved people in decisions about their care and told them what had changed as a result. People could raise feedback, ideas or concerns through a variety of accessible channels and were confident that their voices would be listened to, valued and acted upon.

Staff worked in true partnership with people, ensuring they remained at the centre of decisions about their care, support and daily lives. Feedback was actively sought and people were kept informed about changes made as a result of their suggestions, helping them see the direct impact of their involvement. A relative told us, “I feel involved, because I’m here a lot and I attend the meetings whenever I can. [Person] does speak up and make suggestions.” This demonstrated how the service fostered meaningful involvement for both people and those important to them.

The provider had established a successful befriender programme, offering people valued roles within the home and opportunities to contribute to the community. People were supported to use their skills, build confidence and maintain a sense of purpose. One person proudly told us, “I have been given the job of showing people round. I do enjoy it and it keeps me busy.” This initiative promoted independence, inclusion and belonging while helping new people feel welcomed and supported.

Resident meetings, surveys and day-to-day conversations were used to gather people's views and drive continual improvements. Feedback showed people were overwhelmingly positive about their opportunities to be involved in decisions affecting the service. The provider demonstrated a strong commitment to learning and improvement, responding constructively to feedback when opportunities for enhancement were identified. For example, when one person commented that actions from previous resident meetings were not always followed up, leaders immediately reviewed the process to strengthen accountability and ensure actions were clearly documented, communicated and completed.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

Managers and staff identified barriers that might impact people’s care and acted quickly to make sure support was in place. Staff arranged appointments and facilitated regular healthcare visits. This helped people achieve better outcomes and enjoy an improved quality of life.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The service promoted equality and human rights by ensuring people were not disadvantaged, recognising individual needs linked to protected characteristics and putting reasonable adjustments in place. Managers actively advocated for people, so their wishes were clearly represented. Staff also demonstrated respectful professional challenge to ensure people’s views were listened to and acted upon.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People were encouraged to talk about their future care decisions, and these were recorded in care plans so staff could support them with their agreed choices. People were well supported at the end of their lives, with families also confirming they received good support at this significant time. A family member told us, “In (person's) final week, the care and support which I and my Mum received was Incredible."