Foxton Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect.

Every person we spoke with praised the staff team and described highly positive relationships with them. A person told us, “I really think they care. They treat me respectfully.” Another said, “They are kind and gentle. They listen and do their best. I can’t praise them highly enough.” We observed a culture where people were valued as individuals, and staff worked in a way that promoted trust, dignity and emotional wellbeing. Staff also treated colleagues from partner organisations with professionalism, respect and courtesy, supporting effective collaborative working.

Relatives spoke exceptionally highly of the caring ethos within the service and highlighted the compassion, dedication and respect shown by staff. Feedback demonstrated that staff went above and beyond to ensure people felt supported and valued. Where concerns were raised, these were addressed openly, transparently and with sensitivity. For example, a concern regarding repositioning was managed in line with the principles of duty of candour, with appropriate involvement from district nursing services and clear communication with the relative. Staff provided personal care discreetly and respectfully, ensuring people’s privacy, comfort and dignity remained at the heart of their support. The compassionate and person-centred culture of the service was evident throughout our assessment.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. A visitor said, “My friend is a very private person, and they (staff) manage that very well.”

The staff team had built strong, trusting relationships with people. Staff spoke confidently about individuals’ preferences, routines and what mattered most to them, as well as their family backgrounds and life stories. This knowledge enabled staff to offer care with genuine kindness and compassion, ensuring people were supported in ways that protected their dignity and reflected who they were as individuals.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff demonstrated a good understanding of promoting independence, providing support only when necessary. A person said, "I cannot remember much about my stay here until I had my treatment. From then on, I was assisted to regain all my faculties and the staff worked with me to promote my full recovery.” People made their own choices about daily routines and activities, both within the home and in the community. Activities staff arranged events in line with people’s wishes, and staff remained responsive to changing preferences.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. A person said, "The staff are quick to help me when needed.”

Staff recognised when people were anxious, unwell or distressed and acted promptly, including contacting health professionals and updating families. They understood both verbal and non‑verbal cues and responded in a timely and appropriate way. Staff worked flexibly, prioritising individual needs rather than rigid tasks, and collaborated with families and professionals to ensure people were comfortable.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff spoke about a supportive and friendly workplace where they felt appreciated. Feedback from staff indicated a positive leadership team, good access to information, and a caring culture. Through feedback staff highlighted a ‘happy staff, happy residents’ ethos.