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Inspection Summary

Overall summary & rating


Updated 18 January 2020

About the service

Hartford Court is a residential care home which provides older people with personal care. The home can accommodate up to 68 people. On the day of our inspection visit, 62 people were using the service.

People’s experience of using this service and what we found

People and their relatives told us the care was safe and they were happy at Hartford Court. Medicines were managed safely, there were enough staff on duty and staff were recruited safely. People were protected from abuse by staff who understood how to identify and report any concerns. People were protected from harm as risks had been assessed and plans put in place to mitigate these.

The registered manager carried out detailed assessments of need and people's preferences to ensure the home could effectively support any new admissions. People were supported to have enough to eat and drink and staff were trained to support people who had different dietary needs. Staff told us they were well trained, and they were well supported and supervised by the management team. The service worked well with community healthcare partners to ensure people received healthcare support where needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Interactions we saw between people and the staff team were positive and relatives also said they were made very welcome at the home. People were treated with kindness, dignity and respect.

People received personalised care that was responsive to their needs and preferences. They were involved in reviews of their care where they were able. People were supported to engage in activities to reduce their risk of social isolation.

There had been a lot of manager changes at the home since our last inspection. This had impacted on the quality of service provided and staff morale. The registered manager who had been in post for a year had driven improvements and provided stability. People's feedback was sought regularly and acted upon. We received very positive feedback from people, relatives and staff about how the service was now managed. There were effective systems in place to monitor the quality of the care provided.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 26 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Hartford Court on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 18 January 2020

The service was safe.

Details are in our safe findings below.



Updated 18 January 2020

The service was effective.

Details are in our effective findings below.



Updated 18 January 2020

The service was caring.

Details are in our caring findings below.



Updated 18 January 2020

The service was responsive.

Details are in our responsive findings below



Updated 18 January 2020

The service was well-led.

Details are in our well-led findings below.