Background to this inspection
Updated
11 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 11 February 2022 and was announced. We gave the service 24 hours notice of the inspection.
Updated
11 March 2022
About the service: Needham Court is a residential care home that provides care for up to 57 older people and people living with a dementia. On the date of this inspection there were 57 people using the service.
People’s experience of using this service: People, their relatives and visiting professionals told us the people living at Needham Court received a good level of care. They told us staff knew and fully understood people’s needs.
People told us they felt safe. The provider had safeguarding policies in place and records confirmed this process was followed. People told us there were enough staff to look after them. Recruitment of staff remained good. Care plans included individual risk assessments, which were regularly reviewed to keep people safe. Medicines continue to be managed safely. Regular premises safety checks were carried out.
The provider worked closely with various healthcare professionals. People also had access to healthcare services such as GPs, dieticians and dentists.
Staff received support from the manager and deputy manager via supervision meetings. Staff also had access to training which supported them in their role.
People were supported to maintain a healthy diet and people told us they enjoyed their meals. The home was very clean and well furnished. People’s rooms were well decorated and had been personalised with people’s own belongings. The first floor had been designed to support people living with dementia.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, policies and systems in the service supported this practice.
People and their relatives were involved in the creation of care plans. Care plans were reviewed on a monthly basis or sooner if people’s needs changed. Care plans were updated to reflect changes made.
People were encouraged to provide feedback of their experience. Regular meetings were held with people and their relatives to discuss ideas for improving the home. People were encouraged to participate in a range of activities both internal and external to the home.
People, staff, relatives and healthcare professionals spoke in positive terms about the manager and deputy manager. Staff told us the manager was both supportive and approachable.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: Good (report published October 2016).
Why we inspected: This was a planned inspection based on the rating at the previous inspection.
Follow up: We will return to re-inspect this service within the published timeframe for services rated as good.