About the service
Melbury Court is a care home providing both nursing and personal care to people. The service accommodates up to 87 people with a range of needs including some living with a dementia. At the time of inspection 83 people were living at the service.
People’s experience of using this service and what we found
The service was homely, well-decorated and clean. People lived in a safe environment. Health and safety checks were regularly conducted. Individual and environmental risks had been identified and mitigated. Staff had received fire awareness training and people had personal emergency evacuation plans to support staff in the event of an emergency.
The provider had an extensive range of quality assurance systems to monitor the quality and safety of the service. The provider also had systems which assisted them to learn from a range of information, including accidents and incidents, falls and safeguarding incidents. They analysed the information for trends to enable them to reduce future occurrences. Clinical data was also reviewed enabling the service to proactively support people to have positive outcomes.
People were supported by suitably trained and skilled staff. The service supported staff with regular supervisions and appraisals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The premises had been adapted to meet people’s needs. Signage was available to support people living with a dementia to navigate the building independently.
People and relatives told us they were happy with the standard of care provided. They told us staff were kind and caring. Staff knew people well and were knowledgeable about their backgrounds and care and support needs.
People were offered a range of activities. The provider had an effective complaints process. People and relatives were confident concerns raised would be dealt with appropriately.
The service had established partnerships with healthcare professionals to ensure people received joined up care. Healthcare professionals told us the service was responsive to people’s care needs.
The manager had a strong oversight of the whole service. The service had a robust management team, all were driven to ensure people received good care. The manager had a positive influence on the service, staff told us they now felt listened to.
People, relatives and staff were regularly asked to provide feedback about the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was good (published 6 September 2017).
Why we inspected
This was a planned inspection based on the previous rating.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.