The Chiswick Nursing Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people were at the centre of their care and treatment choices and they did not always work in partnership with people, to decide how to respond to any relevant changes in people’s needs.

Staff tried to ensure people were at the centre of their care and treatment choices wherever possible and they decided, with people, how to respond to any relevant changes in people’s needs. However this was not always successful as previously outlined regarding shortfalls in emotional and social support. People and their relatives told us they were involved in planning care which covered the healthcare support they needed. Their care options were discussed with them, as part of the assessment process, and it was explained what they could and could not expect from the service. They were informed of any required adjustments to their care plans, and their consent was sought. A person told us, “No complaints about the staff.” A relative said, “Staff are good, listen, and are responsive but this is governed by time constraints. They do their best.”

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff said they were mindful of treating people equally, fairly and in a way they would wish to be treated. There were also systems and processes that protected people regarding their care, treatment and support. This was by promoting equality, removing barriers, protecting people’s rights, and ensuring they felt their experiences of discrimination, and inequality were listened to and acted upon to improve theirs and other people’s care. The impact of this was people had equitable experiences and outcomes, wherever possible.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.