The Chiswick Nursing Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff supported people to exercise their right to independence, choice and control at differing levels dependant on their healthcare, and dependency needs and mental capacity. People were supported to understand their rights by using different communication techniques, and languages. Two people had reverted to their first language which was not English due to their dementia. A nurse showed the inspector a list of words in their first languages with translation to English words which the staff were able to use to aid communication and understanding. The nurse said that neither person had access to language specific T.V. channels but 1:1 care staff had a tablet they could use to access google translate and YouTube for language specific programmes. A person using the service said, “I join in the activities but don’t particularly like them. I could suggest other activities if I wanted, staff are good.” A person using the service said, “I’m helped to do as I choose.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.