Our current view of the service
Updated
26 June 2025
Date of assessment: 22 July 2025. The service is a nursing home providing care to older people with nursing needs and people living with dementia. The home can accommodate up to 146 people. At the time of our inspection 129 people were living at the home.
We completed this inspection due to concerns raised about management of the service. We found there to be significant shortfalls, with 4 breaches of regulation relating to safe care, involving people to manage risks, safe and effective staffing, medicines, assessing needs, monitoring, and improving outcomes, capable leadership, and governance of the service.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
The management and oversight of the service was ineffective. Overarching monitoring systems were not effective in helping to identify where improvements were needed, and acted upon. Medicines were not always managed safely which meant people did not always receive their medicines as prescribed. Staff did not always have the skills to support people effectively. People’s needs were not always completely assessed and met.
People's experience of the service
Updated
26 June 2025
During our inspection we spoke with people who used the service; while the people we spoke with expressed that they were generally happy with the care provided by staff, our assessment found elements of care did not meet the expected standards. A relative said, “The staff are amazing and good workers, but very stretched as there aren’t enough of them.
The provider processes, systems, and audits were not operated effectively to identify shortfalls in meeting people’s care and support needs. Particularly relating to their social needs and the importance of maintaining and developing their interests and hobbies. Some people did not have hobbies and interests recorded in their care plans and those that did mainly did not record if appropriate activities had taken place. One person said, “I’m reliant on my TV.”
Regarding leadership when asked about the registered manager a person told us, “I don’t know who the [Registered manager] is, never been introduced.” A staff member commented, “The management don’t listen, and there is little support.”
People did not always receive safe person-centred care. Staff were not always skilled in delivering care which was appropriate to meeting people’s needs. A person commented, “Language is a massive barrier” A relative told us, “Just not enough staff.”