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Inspection Summary


Overall summary & rating

Good

Updated 11 January 2020

About the service

Manton Hall is a residential care home providing accommodation and personal care for up to 34 older people. At the time of our inspection 32 people were living in the service.

People’s experience of using this service and what we found

People received safe care and were protected against avoidable harm, neglect and discrimination. Risks to people's safety were assessed and strategies were put in place to reduce any risks. People received care from staff that were safely recruited. There were enough staff to ensure people’s care needs were met. People’s medicines were safely managed, and systems were in place to control and prevent the spread of infection.

People's needs were assessed before they went to live at the service. Staff received an induction when they first commenced work at the service and ongoing training that enabled them to provide effective care.

People were supported to eat and drink enough to maintain their health and well-being. Staff placed a strong emphasis on the dining experience to ensure it was enjoyed by all. Staff supported people to live healthier lives and have access to healthcare services.

The service had a friendly atmosphere where visitors were welcomed. The premises were homely and adapted to meet the needs of people using the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff provided care and support in a caring and meaningful way. They knew the people who used the service very well and had built up kind and compassionate relationships with them. People and relatives, where appropriate, were involved in the planning of their care and support. People's privacy and dignity was

always maintained.

People’s care plans were detailed and supported staff to provide personalised care. People were encouraged to take part in a variety of activities and interests of their choice. There was a complaints procedure in place and systems to deal with complaints effectively. The service provided end of life care to people when required.

The service was well managed. There were systems in place to monitor the quality of the service and actions were taken, and improvements were made, when required. We received positive comments from people using the service, relatives and staff who praised the support they received from the manager. Staff were motivated to work to the values of the service to ensure people received good quality care.

The service worked in partnership with outside agencies. Staff, people using the services and relatives were encouraged to provide feedback which was analysed and acted upon when required.

Rating at last inspection

The last rating for this service was Good (published 30 June 2017).

Why we inspected

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 11 January 2020

The service was well-led.

Details are in our well-led findings below.