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Inspection Summary


Overall summary & rating

Good

Updated 7 February 2019

About the service:

Gorway House is a residential care home that was providing personal care to 22 people aged 65 and over at the time of the inspection.

What life is like for people using this service:

• People continued to receive safe care. People were safe and staff knew how to keep them safe from harm. The provider had a recruitment process to ensure they had enough staff to support people safely. People received their medicines as prescribed. Staff followed infection control guidance and had access to personal protective equipment. Accidents and incidents were recorded and trends monitored to reduce the amount of accidents.

• People continued to receive effective care. Staff had the skills and knowledge to meet people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People's nutritional needs were met and they received enough to eat and drink to ensure they had a healthy diet. People accessed health care when needed.

• People continued to receive care from staff who were kind and caring and knew them well. Staff were patient, compassionate and empathetic. People's privacy, dignity and independence were respected by staff.

• People continued to receive responsive care. People's support needs were assessed regularly and planned to ensure they received the support they needed. People's support was individualised. People were supported to take part in activities of interest and their preferences, likes and dislikes were known to staff. The provider had a complaint process which people were aware of to share any concerns.

• The service continued to be well managed. The environment was friendly, warm, comfortable and very clean. The registered managers were known and made themselves available. People's relatives shared their views by completing provider feedback forms about the service. Spot checks and audits were carried out to ensure the quality of the service was maintained.

More information is in the Detailed Findings below.

Rating at last inspection:

• Rated Good overall (report published 18/08/2016)

Why we inspected:

• This was a planned inspection based on the rating at the last inspection. The service remained Good overall.

Follow up:

• We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 7 February 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 7 February 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 7 February 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 7 February 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 7 February 2019

The service was well-led

Details are in our Well-Led findings below.