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Inspection report

Date of Inspection: 19 June 2013
Date of Publication: 25 July 2013
Inspection Report published 25 July 2013 PDF | 91.48 KB


Inspection carried out on 19 June 2013

During a routine inspection

During our visit we spoke with five people who lived at, or were visiting Gorway House, one staff member and both care managers.

People told us that they were happy with the care they received. One person said, "It's lovely here, the staff are very good they cannot do enough for you". We saw that people received the care they needed and wanted.

People told us that they felt safe in the home and that the staff were kind. When we visited last time we found that improvements were needed to ensure that people were more fully protected against the risk of abuse. This inspection found that this had not been fully addressed and there was a need for further improvement.

People who lived and visited the home all told us that the home was always clean. One person told us: "It's always very clean and there is no smell". We also found the home was clean; however improvements were needed to protect people against the risk of cross infection.

We found the home was homely and appeared to be well maintained. However we had concerns about the safety of the building as records which would confirm that required safety checks had been completed were not available.

The service had a system in place for people to raise and address any concerns or complaints.