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Inspection report

Date of Inspection: 19 November 2012
Date of Publication: 11 December 2012
Inspection Report published 11 December 2012 PDF | 87.35 KB

Overview

Inspection carried out on 19 November 2012

During a routine inspection

During our visit we spoke with four people who lived at, or were visiting Gorway House, five staff members and both care managers. Through a process called 'pathway tracking' we looked at care plans, spoke with people about the care they received and asked staff about how they provided support. This helped us establish that people were getting appropriate care that met their needs and supported their rights.

People told us that they were happy with the care they received and that staff always treated them with respect. One person said, "It's lovely here, the staff are very good they cannot do enough for you". We saw that people received the care they needed. A relative told us, "I cannot fault the care they provide here it's excellent. They always get the doctor when my relative needs it and they let me know when they are unwell".

People told us that they felt safe in the home and that the staff were kind. We found that improvement was needed to ensure that any allegation of abuse was appropriately reported and to ensure that the further risk of abuse was minimised.

The home had appropriate arrangements in place to ensure that there was sufficient and appropriate skilled and trained staff available to provide support to people at Gorway House.

Systems were in place for auditing and monitoring the quality of the service provided to ensure that people received appropriate and safe care.