We carried out a review of the data available to us about Filey Fields Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Filey Fields Court, you can give feedback on this service.
Filey Fields Court is a domiciliary care service provided to people living in specialist ‘extra care’ housing. People using the service lived in their own flats situated within one large building. At the time of the inspection, the service was providing regulated activity of personal care to 22 people.
Not everyone using the service receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. Whilst the service does not provide care and support to everyone living at Filey Fields Court, staff respond to all the residents if they activate their personal pendant alarms seeking assistance.
People’s experience of using this service and what we found
People told us they felt safe and well supported. Staff followed policy and procedures to keep people safe. Known risks had been assessed and were regularly reviewed.
Staff received appropriate induction, training and support to carry out their roles. People were supported to take their medicines safely as prescribed and staff followed good infection prevention and control practice.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People provided their consent to, and were involved with, planning their care and support. People's
preferences were recorded and wherever possible staff supported people to maintain their independence. Staff had access to clear and concise care records which were up to date.
Staff treated people with respect and upheld their privacy and dignity. People received their support from regular staff who they knew and described staff as kind and caring. Staff maintained records to demonstrate how the service was helping people to improve their lives.
Staff were supported by an experienced registered manager who was passionate about providing people with the best care and support. The registered manager completed a range of audits and checks with provider oversight to ensure systems and processes remained effective and to identify any areas that could be improved.
People and staff were approached for their feedback and information received was used for the benefit of their care and support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 August 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.